At Blue Hawk Trading LLP, we act solely as a shipping and logistics partner and do not manufacture or sell products ourselves. As such, we do not offer any refunds, returns, or replacements directly from our side.
Any product-related issues such as defects, malfunctions, or warranty claims must be addressed directly with the respective product manufacturer or supplier. For example, if you purchase a mobile phone through a third party and we handle the shipping, any issue with the phone must be resolved with the phone brand's customer care or warranty service.
Our role is limited to ensuring timely and secure shipping from India to your destination. We recommend that you review the seller’s warranty and return policy before purchasing any product that we ship.
If you have questions about a shipment's status, documentation, or delivery process, we’re always happy to assist. However, for product-specific problems, please contact the manufacturer directly.